125
Royal Horticultural Society
Gold Medals

Shipping

We have recently relocated the bulk of our order fulfilment to a new site in Suffolk, monitoring the order process from our nursery in Sticklepath, Devon. A number of product lines are still processed through our nursery, including bamboos and garden sundries.

Plants are dispatched Monday through to Thursday. In order to maintain freshness of plants, we do not ship on Fridays, thus avoiding potential delays over the weekend. 

Parcels are dispatched using Royal Mail, Whistl or Parcel Force.

For larger plants we do one of three things:
1.  Package on to a specialist horticultural trolley and deliver to your address.
2.  Ship via Pallet Network.
3.  Personal delivery by our own staff; this is mainly for large bamboos or tree ferns that require specialist handling. We will contact you to arrange a mutually convenient time for deliveries.

We can ship to any address in the United Kingdom and most countries in Europe. Inevitably, additional charges may apply for Europe, the Highlands, islands and Northern Ireland.
 
 Shipping Prices UK 
Europe 
 One plant only £5  £7 
 2 - 6 plants £10  £15 
 7 - 25 plants £15 
£25 
 Over 25 plants Free  *POA 

* email or phone +44 1837 840989 for quote

When you place an order, the website will automatically calculate shipping on the number of plants selected.

The vast majority of parcels delivered within the United Kingdom are sent to arrive within 48 hours. Most parcels are trackable.

Shipping to Europe takes a little longer - five days maximum from the date of dispatch.

Occasionally a parcel does go astray and we will promptly replace it with, hopefully, a minimum of fuss! If having the plants really quickly is a priority then please let us know when placing your order and we will do our utmost to fulfil your request.

Order Status Meanings
Awaiting Fulfillment: We have received your order and will be processing it asap.
Pending: Your order is being processed. Please feel free to call if you would like more information on the delivery date.
Awaiting Shipment : We have packers working on your order - expecting to have it shipped that day.
Awaiting Pickup : Your plants will be delivered from Devon or via our own vehicles
Shipped: Your order has been dispatched.